A while ago I told the story of the bike shop saga.
The Internet saga was nearly as intense, but only nearly.
When I got confirmation of my moving date I got in touch with my Internet supplier, and asked them what I should do to have Internet when I move in, since I work from home. They informed me that I can just notify them online.
So I tried, and failed. Apparently the new address is served by a different region of the supplier, so I have to do this via phone.
So I tried that. I called and told the lady my new address and move in date. She even said she’ll activate it a few days after my call so the package with modem etc arrives once I’m there.
2 days later the package was delivered to my neighbours, while the place still belonged to someone else. But I thought, hey, maybe for once they are ahead of the curve.
Boy, was I wrong.
While looking for a place to connect the modem to, I found nothing. Nada. Zilch. So I get back on the phone. The friendly call centre guy says, oh, he’ll send a technician to help me, and the next available appointment is the next day. So I’m hopeful.
But then the email confirmation comes, and says the technician will come at the appointed time, to my old address.
So I get back on the phone to change it. Only, it seems like my address is not yet updated in the system, even though my move has been registered (I ask you, how does that even work?)! The friendly guy then goes about changing it, and says he can only book an appointment once the change has been accepted in their system, 24 hours later!
Surprisingly, the guy calls back the next day to book an appointment, at the end of the week. Of course this conflicts with the one other appointment I have but what can you do. I accept it and wait.
On the appointment day, the new technician arrives, walks around my apartment, and tells me what I already know and told them on the phone: there’s no point in my apartment. (no sh*t Sherlock) and there’s no cable into it, so a different technician has to install it.
In the mean time Christmas happened and I didn’t really expect anything to happen, but eventually someone got back to work and I received a letter asking for some information. I promptly reply with everything I have at my disposal. Then today I receive another email: it will take 14 weeks for my Internet connection.
Needless to say that is not acceptable and after a couple of calls to the customer service I managed to cancel my subscription without a month’s notice period, because, what will I use in the supposed “notice period”
Now I still don’t have Internet, but at least I don’t have to wait so long for the other supplier (I hope)
Be kind. Stay safe.
mcharlottesmith 